RETURNS If you’re not 100% happy with your Folksong purchase we will happily offer you a refund within 14 days of purchase for full priced items. This includes items purchased during temporary flash sales. Sale items can be returned for a store credit unless marked as final sale. Please note there are no returns or exchange on FINAL SALE items. You will find this in the product description. Swimwear can be returned provided the hygiene sticker and tags are still in place. You will be refunded the item price minus any shipping cost you paid on the original order. We are unable to offer exchanges. If you would like another size or colour, please purchase it and we will refund the returned item once we receive it. Simply email us at firstname.lastname@example.org to request a refund.
Items must be returned in the original condition - unworn, unwashed, with all original tags still attached. Please note - there are no returns on Final Sale items. The customer is responsible for return postage. In the unlikely event that you have received an item which has a manufacturing fault or is incorrect to the one you purchased, please contact us immediately and we will issue a full refund or exchange once your item has been returned.
Please email email@example.com to arrange any exchanges or returns.
SHIPPING All orders are shipped via Australia Post. We offer FREE SHIPPING for all orders over $99 Australia wide.
For orders under $99 a flat shipping fee of $8.00 will apply. We ship orders same day or next day. Estimated delivery time within Australia is 3-5 business days via Australia Post.
Express shipping within Australia is $14 or free for orders over $200.
If you have not received your package within 7 business days of placing your order please contact us and we will look into your delivery immediately.
For our friends in New Zealand we offer a flat rate of AUD15, or free standard shipping for orders over AUD200
Standard shipping to the USA is AUD18 flat rate.
All other international orders will be shipped via Australia Post with a flat rate shipping fee of 30 Australian dollars. Free standard shipping applies to international orders over AUD300.
Please allow 15-20 business days to receive your order. If you are unable to select delivery for your order please contact us via email to discuss shipping options - firstname.lastname@example.org
Please feel free to contact us if you have any questions about fabrication or size and fit. Generally our fit is relaxed ♡